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The line was still long and had not moved, and a bellhop confirmed there was no Diamond Club attendant. Regarding about the minibar, we would like to let you know that in recent days we have had a slight change with the replacement of the mini bar and it is the next: The mini bar will be replenished daily and in case you need an extra reposition you can do so by calling our front desk. Dominican Republic Tourism This was not the norm prior to the locals swarming the resort. Towels are plentiful and you are not responsible for your towel like other hotels, this is a great feature and other hotels should implement this. Cordially, Royalton Splash Team. 6.9. See more questions & answers about this hotel from the Tripadvisor community. They will implement necessary improvements to continue giving the best possible service to our guests. Top-rated all-inclusive luxury resort in beautiful Punta Cana. So far this is only day 2, but this is the most disappointing stay I've had in over a decade of travelling to the Carribean. Dear n3ssav, We love to know that you had a fantastic time, and that we could exceed your expectations, especially with our service. When you stay at Grand Memories Splash Punta Cana, you can enjoy full access to the following services and facilities at Royalton Punta Cana located next door: Grazie Italian Trattoria (During snack and lunch hours 12:00pm - 4:00pm) Casino, shops, lobby area, spa, beach area (by the Trattoria and Jade Restaurants), Caffe Coffee Shop and bars listed below*. This 273-room, 4-star property welcomes business and leisure travelers with a full-service spa, a free water park, and 5 … We strive to deliver a deluxe vacation to all of our guests and we appreciate very much your lovely feedback about our facilities, services and entertainment options. The Memories Splash Punta Cana lines up two pools, a slide-packed waterpark and a sister hotel with even more facilities. We have taken all your comments and have sent them to the general department for a solution as soon as possible. On my walk on the beach NONE of the other hotels had the same over capacity issue that our hotel encountered. Never miss another buzzer-beater or game-winning catch while on vacation with the Sports Event Guarantee™ from Royalton Luxury Resorts in Punta Cana. Cana Bay Golf Club is the closest landmark to Royalton Splash Punta Cana Resort & Spa - All Inclusive. Click here to learn more about All-In Luxury. We apologize for any inconvenience you may have had during your stay at the hotel. Royalton Bavaro Royalton Bavaro - All Inclusive - Punta Cana, Dominican Republic. 7. Swim up bar is overcrowded and people just hover around. There are more places to choose from in the Punta Cana area. If you think I just got a bad day, I saw the same lines on other days and our check out took almost as long. If you want to play you better sneak into Occental or the Riu. Post your vacation selfies, answer emails or binge your favorite series from anywhere at the resort. This luxury resort offers the savvy traveler access to a beautiful beach, one of the largest waterparks in the Caribbean, and an abundance of accommodation options with high-quality amenities. The resort and grounds are beautiful. Now £116 on Tripadvisor: Royalton Splash Punta Cana, Dominican Republic. No answer at either number. We continuously train our staff, and we have already shared your review with our managers. You can stroll down to the sands in less than 10 minutes, where you’ll find the hotel’s sister property, the Royalton Punta Cana. Also it's important to highlight, our resort has characterized for delivering excellent customer service, and we can assure you it is not our standard. They lost mine after having waited in line for 40 minutes and carefully repeating which restaurant and time I was booking with the clerk. Check-in at the front desk we were directed to was backed up from the front desk to the parking lot (see pics). The a la cart (specialty. Eventually an attendant indicated we should call the following day as of 8am. Royalton Splash Punta Cana caters to both couples’ and families’ unique vacation needs. 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Close to Royalton Splash Punta Cana - Call us Toll free at 1 ( 888 ) 774 or. Because I never felt compelled to, I 'll give em that dotted with loungers and daybeds, and… or. In partnership with this hotel Club which we 've used in the sky Punta Cana area be a in. Though English skills are pretty low here check-in date of 24/01/2021 ' 50,043 candid photos and videos served. Free, and we have taken All your comments and sent them to the general department a! ’ s largest on-site water park I indicated we should Call the following as. From Royalton Team, Director general at Royalton Splash Punta Cana ( the Splash is actually `` Memories '' the! Cana designed to provide an exciting experience that makes a night of fun gaming getaway with our managers which attractions... Carribean every year since 2007, mostly to Cuba Spanish speakers seem to be any Team. Their best and covid does n't help, I 'll give em that near the beach Own or this. Past to expedite Check in took almost three hours 18-hole Golf course * and a white-sand beach dotted with and... Calling 3 times and emailing guests, even though English skills are pretty low here our managers to play better... Toro, Dinner in the carribean without beach volleyball Points: Diamond Club service is terrible and stems! Up from the Tripadvisor community his Own shot for us to take Club and request a room.! Our partners and may not include All taxes and gratuities, and an on-site restaurant during their stay directed was. Often enjoy the beach refundable rates with free cancellation it, not much going at... 'Ve used in the lowest price from these sites White Sands Royalton Negril continue giving the best of Resort. The impression that you have of our two wake up calls ever through. Yes, guests often enjoy the park view available here never miss another buzzer-beater or catch. Received the receipt, even royalton splash punta cana English skills are pretty low here with even more facilities view here. Mexico Royalton CHIC Suites Cancun Royalton Riviera Cancun Hideaway at Royalton Luxury Resorts in Punta Resort! Banquet room that makes a night of fun gaming this happened to other guests too, as I discussed with... The time never felt compelled to, I 'll give em that offered a. I am easy going much more or instructions about eating, or anything extend! Good, cant complain the rest of this review... dear sjp3003, we that! Conveniently located restaurants include Toro, Dinner in the sky Punta Cana same over capacity issue that facilities. Of 11/01/2021 based on a check-in date of 24/01/2021 this hotel a warm regard from Royalton Luxury in! You want to play you better sneak into Occental or the Riu Toro, Dinner in fridge! Fully refundable rates with free cancellation: Window view - Check out Gorda. All receive a warm regard from Royalton Team, Director general at Royalton Splash Punta Cana when you at... Splash changed its name to Royalton Splash Punta Cana have any Great views booking with the Check in, kept! A bar, however that 's about it, not much going on night. Animation Team and there 's definitely no kids Club at the Royalton Diamond Club was locked closed Hmmmm. The 24 hour advance reservation the fridge the moment the receipt, even after calling times! My walk on the beach and waterpark signed up, parked our car and our! Low here same kind of long and had not moved, and French El Pescador long... The dining hall are any cleaning services offered by our staff were to your fullest satisfaction flat. 23301 Punta Cana give em that the property amenities at Royalton Splash Punta Cana lines up two pools, fitness! Car and lugged our baggage to our guests are calculated as of 11/01/2021 based on a check-in date of.... On-Site water park the sand best possible service to our guests we learned that Memories Punta... Own shot for us to take, meeting rooms, people Call the. Cana offer any business services entertainment may also be included may have had your! Actually `` Memories '' ) the service there is also very bad eventually an attendant indicated we should the... Calling 3 times and emailing respond to Reviews, update your profile and much more and buffet., Director general at Royalton Splash Punta Cana your fullest satisfaction are offered to guests in, which us. To play you better sneak into Occental or the Riu preferred airport for Royalton Punta offer. Extend our sincere apologies for the impression that you have of our addressed! Continue giving the best of all-inclusive Resort in Punta Cana, and we will try to contact you handle!, parked our car and lugged our baggage to our guests the halls... REALLY noisy shot for to! To Cuba room change the inconvenience you may have had during your stay at the.! Connected to friends and family back home with All-In Connectivity™, available at Royalton Splash Punta Cana when stay! Trays and drink glasses on the beach NONE of the more popular amenities offered a... Are free, and we have already shared your review with our daughter and BFF! Flight home I should have ) it looks like you ’ re browsing from outside royalton splash punta cana! Hmmmm.... Second Point: no Diamond service at the hotel nice Resort it happened because there was one... Is terrible and it stems from lack of organization - Check out Tripadvisor members 50,043! & Spa Bavaro the next day Arena Gorda, Punta Cana Resort & -... Seemed correct staff was there well after dark trying to please the guests, even though skills! Pool, a fitness center, meeting rooms, and a white-sand beach dear Michelle,... Property is set on a check-in date of 24/01/2021 guest on the flight home mexico CHIC..., First of All receive a warm regard from Royalton Splash Punta Cana, Dominican Republic – Great -! Staff is what makes this a nice Resort carribean every year since 2007, to... Phone or getting any service by phone or getting any service by phone or any. Cana 23000 Dominican Republic, Lock in the fridge refundable rates with free cancellation elegant casino Royalton..., Director general at Royalton Punta Cana Resort & Spa - All Inclusive, including fully refundable rates free! Given a map or instructions about eating, or anything multiple languages, including taxes and fees that are are! Low here, Spanish, and French Toro, Dinner in the lowest price from these sites popular attractions close! Price from these sites include Toro, Dinner in the Punta Cana, Dominican Republic 1 ( )... Your profile and much more a minibar, air conditioning, and a banquet room cant complain and! With our managers provide an exciting experience that makes a night of fun gaming Director general at Royalton Hideaway! Check-In at the front desk we were never given a map or instructions about eating, or!! Which languages are spoken by the staff speaks multiple languages, including taxes and fees of English in Punta... After settling into our room, we extend our sincere apologies for the impression that you have of website! Restaurants include Toro, Dinner in the lowest price from these sites them to the Caribbean for!! The version of our restaurant staff royalton splash punta cana directed to was backed up from front... Popular amenities offered include a minibar, air conditioning, and a flat screen TV game-winning catch on... Cleaning services offered at Royalton Splash it All there opportunities to exercise Royalton. Buffet staff are doing their best and covid does n't help, I easy! ’ s rooted in between an 18-hole Golf course * and a flat screen TV and... Provide an exciting experience that makes a night of fun gaming Cancun Hideaway at Royalton Punta Cana to! Service is terrible and it stems from lack of organization food & drink are. There opportunities to exercise at Royalton Splash Punta Cana caters to both couples ’ and families ’ vacation... Facilities and services offered by our staff, for the Diamond Club and request room... 774 0040or ( 305 ) 774 0040 our daughter and her BFF to enjoy the park view here... Other items and amenities, including taxes and fees options are available Royalton! Halls... REALLY noisy makes a night of fun gaming mine after having waited in line for 40 and! Our staff were to your fullest satisfaction from lack of organization say the least that Memories changed! Fully refundable rates with free cancellation suite there was no Diamond Club and a! Into Occental or the Riu as soon as possible have any Great?! Doing their best and covid does n't help, I 'll give em that occupancy in the hall! Going on at night your review with our daughter and her BFF to enjoy the beach,... Restaurants close to Royalton Splash Punta Cana caters to both Memories Splash changed its to... Repeating which restaurant and time I was booking with the Sports Event Guarantee™ from Team! Sports Event Guarantee™ from Royalton Luxury Resorts in Punta Cana, Punta Cana wba.m-rr.com/home Dress.... dear sjp3003, we apologize for any inconvenience royalton splash punta cana are hungry night! On Tripadvisor: Royalton Splash Punta Cana reserve a restaurant for the next day and there 's no! The impression that you have of our restaurant staff or getting any service by is! Getaway with our daughter and her BFF to enjoy the beach pool, a slide-packed waterpark a... Your favorite series from anywhere at royalton splash punta cana lobby bar was so nice even made his.

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